【目录】Unit 1 The pre-flight briefingUnit 2 Welcome on boardUnit 3 After take-off and into the flightUnit 4 Food and drinksUnit 5 Minor passenger problemsUnit 6 Is there a doctor on board？Unit 7 In-flight emergeniesUnit 8 Complaints and disruptive passengersUnit 9 Preparing for landingUnit 10 Saying goodbye